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Student Complaints & Appeals

Situations may arise where聽students are facing difficult situations that are affecting their academic experience. The University welcomes feedback from students if there is a genuine problem, and University officials need to be informed about it in order to respond.

The University operates several procedures for these different situations聽which are outlined by distinct policies listed on the聽Policies聽information page.

The University wants to ensure that students feel confident in selecting the appropriate route to address particular issues, and advises that they become familiar with relevant policies at the very start of their academic journey.

Academic Grade Challenge聽鈥 If you believe that an error has occurred in the grading of your work, you may contest that decision by following the procedure outlined in the聽.

Attendance Failure Appeals聽鈥 If you have been awarded an Attendance Failure (FA) grade and believe that you have genuine reasons to have聽the聽FA removed, you may lodge an official appeal by following the procedure outlined in the聽. Do ensure to read the聽聽if you are facing challenges attending class and before lodging your appeal.

Non-Grade Related Appeals聽鈥 If you have been given a decision by an academic body that relates to your progression and/or student conduct, and you are dissatisfied with that decision, you may request a decision review by following the procedure outlined in the聽.

If in doubt about the correct avenue to follow, and for any further guidance on the above University procedures, contact the Department of Student Affairs at studentaffairs@richmond.ac.uk聽and/or consult with your Academic Advisor, the appropriate Associate Dean of your School,聽or the Appeals Team at聽appeals@richmond.ac.uk.

*Depending on the Academic Appeal route undertaken to address your specific concerns, you will need to refer to and complete one or more of the following documents in order to officially lodge your appeal.

For further guidance on the appeals process, please see:

For any other complaint related concerns refer to the聽听补苍诲/辞谤听.

Please refer to Formal Complaint Forms listed below:

For further guidance on the complaints process, please see: